Returns and Refunds

Returns

  • Due to the sensitive nature of our information security equipment, we can only accept returns for unopened, unused and unmarked goods for 30 days from date of receipt.
  • If a product is defective, a warranty claim must be opened.
  • Your security is one of our highest concerns, so we take the integrity of our supply chain seriously. To that effect, Hak5 products are never refurbished or resold.
  • All returned products will be destroyed in accordance with our data integrity policy to ensure that authenticity and security of Hak5 products are maintained.
  • To return an item to the Hak5 product destruction and recycling center, you must first contact us to request a Return Merchandise Authorization number. Only returns with a valid RMA number will be accepted.
  • A 30% destruction and recycling fee will apply to all returned products.

 

Refunds

Within 5 business days of merchandise acceptance the credit to the original source funds (PayPal, Credit Card) will be initiated. This may take one full billing cycle to appear on your statement. A 30% destruction and recycling fee may be assessed to returned products.

  • Shipping and handling charges are non refundable.
  • International orders are  subject to customs and duty charges by your country and are non refundable.
  • Refusal of a package and packages returned based on this will incur extra charges
    • Refusing package acceptance results in the package being shipped back to Hak5 at our expense
    • Carrier shipping fees for returned packages that are refused will be assessed to the total refund.
    • We will only refund the purchaser for refused packages less the dollar amount of return shipping
  • Please allow up to one full billing cycle for a refund to appear on your credit card provider bill.
  • Special offers may be subject to reduction by a return / exchange.
  • Clearance products can only be exchanged for the same item. Exchanges for clearance items are permitted for damaged goods up to 30 days after purchase.
  • Returns will be accepted for unused goods within 30 days of purchase.

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