Returns

• Due to the sensitive nature of our information security equipment, we can only accept returns for unopened, unused and unmarked goods for 30 days from date of receipt.
• If a product is defective, a warranty claim must be opened.
• Your security is one of our highest concerns, so we take the integrity of our supply chain seriously. To that effect, Hak5 products are never refurbished or resold.
• All returned products will be destroyed in accordance with our data integrity policy to ensure that authenticity and security of Hak5 products are maintained.
• To return an item to the Hak5 product destruction and recycling center, you must first contact us to request a Return Merchandise Authorization number. Only returns with a valid RMA number will be accepted.
• A 30% destruction and recycling fee will apply to all returned products.

Refunds

Within 5 business days of merchandise acceptance the credit to the original source funds (PayPal, Credit Card) will be initiated. This may take one full billing cycle to appear on your statement. A 30% destruction and recycling fee may be assessed to returned products.

• Shipping and handling charges are non refundable.
• International orders are  subject to customs and duty charges by your country and are non refundable.
• Refusal of a package and packages returned based on this will incur extra charges
• Refusing package acceptance results in the package being shipped back to Hak5 at our expense
• Carrier shipping fees for returned packages that are refused will be assessed to the total refund.
• We will only refund the purchaser for refused packages less the dollar amount of return shipping
• Please allow up to one full billing cycle for a refund to appear on your credit card provider bill.
• Special offers may be subject to reduction by a return / exchange.
• Clearance products can only be exchanged for the same item. Exchanges for clearance items are permitted for damaged goods up to 30 days after purchase.
• Returns will be accepted for unused goods within 30 days of purchase.