Hak5 offers the following shipping services:
Shipping times are estimates. All orders are subject to a handling time of 1-3 business days for fulfillment with shipping carriers.
Shipping rates are calculated at checkout based on weight of order and destination location. As a general rule, the following provides an estimate of shipping rates within the US and Europe.
USPS/FedEx Standard: 2-8 Business Days
UPS/FedEx Expedited: 2 Business Days
Generally, rates for orders shipping outside the United States are calculated at checkout. Typically orders up to 1 lbs ship as low as $11 to the European Economic Area by Passport Priority and $39 by DHL or FedEx Expedited. Use the shipping calculator at checkout to determine the exact shipping rate.
All sales are on an CPT basis subject to the rules of ICC Intercoms® 2010 CPT. The International Chamber of Commerce states that “Carriage Paid To” means that the seller delivers the goods to the carrier or another person nominated by the seller at an agreed place (if any such place is agreed between parties) and that the seller must contract for and pay the costs of carriage necessary to bring the goods to the named place of destination.
Further, the risk of loss of or damage to the goods, as well as any additional costs due to events occurring after the time the goods have been delivered to the carrier is transferred from the seller to the buyer when the goods have been delivered into the custody of the carrier.
See page 12 of the full INTERCOMS 2010 ICC Official Rules for the Interpretation of Trade Terms for a complete CPT definition.
It is the buyers responsibility to provide an accurate shipping address and telephone number. Buyer acknowledges that the shipping address cannot be changed after purchase, that the shipping carrier may contact them at the provided telephone number, and that the shipping carrier may abandon the package if buyer cannot be contacted.
Hak5 does not accept payment by check, money order or by telephone. Hak5 does not ship packages using a customer shipping account. Delivery to hotels and freight forwarder and international shipping consolidation services are prohibited and Hak5 is not responsible to lost or undeliverable packages shipped to these locations.
Several shipments may be necessary to completely fulfill your order. Tracking information will be furnished for each package. Back-ordered and pre-ordered items will be shipped as soon as items come available. In-Stock items ordered along with back-ordered items will not ship until the back-ordered items are available. Items on back-order or pre-order will be identified as such at time of purchase.
Hak5 is responsible for the delivery of goods into the custody of the shipping carrier. Buyer bears all risks of loss of or damage to the goods from the time they have been delivered into the custody of the carrier. This means that the buyer is responsible if the package is abandoned, destroyed, lost or shipped to an incorrectly specified address.
The buyer must obtain at his own risk and expense any import licence or other official authorisation and carry out all customs formalities for the importation of the goods and, where necessary, for their transit through another country. See section below on Customs and Import Duties.
Please allow shipments ample time to be delivered. Delivery time varies by shipping carrier and destination location. Check the order tracking for up to date information from the carrier. Delivery estimates are for business days (Monday - Friday).
Please contact the carrier to receive instructions and options if you feel your package has been lost, or delivered to the wrong address.
Hak5 is not responsible for goods marked as 'delivered' by the shipping carrier. Orders marked as 'delivered' by the shipping carrier are considered closed and completed orders. If you find an order is listed as delivered but you cannot find your package, please contact the carrier and provide the tracking number.
Contact the shipping carrier to file a claim
Orders to APO, DPO and FPO Addresses are shipped via USPS.
Tracking is included with all orders. Information will be sent by email when your order is ready to ship. It will update when the package has been picked up by your preferred carrier