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†† Technical Support
For standard and educational editions, we encourage you to join our Forums where you can submit a question to the community. If you purchase an advanced edition, a priority technical support plan is included which allows you to directly contact our support team. Technical support is provided by e-mail Monday-Friday except major holidays.
* Extended Warranty
Extends the Hak5 limited warranty, which covers defects in material or workmanship of new Hak5 products, to 1 year from the date of original purchase.
** Express Replacement Service
Offers a replacement device for accidental damage and device damaged by any incident, from data loss to third party applications.
Enterprise Advanced customers will receive a new device along with a return mailer. Upon receipt of the damaged device, the one-time incident fee will be refunded.
‡ TAA Compliance
Meets the requirements set forth by the Trade Agreement Act (TAA). Made in the USA. Assembled in China using a blank configuration. Firmware designed, developed tested and installed with final assembly and substantial transformation performed in the United States.
You can order the WiFi Pineapple Enterprise directly from Hak5. We accept major credit cards, debit cards, Paypal, Amazon, Google, and Apple payments.
After placing an order you will receive an order confirmation email, a receipt email including invoice, and a tracking information email once the order ships. Pentest customers will be contacted by our PtaaS partner, Cobalt.io shortly after purchase.
† Software Update Subscription
The WiFi Pineapple Enterprise software is updated by Hak5 on a regular basis. The Software Update Subscription program provides WiFi Pineapple Enterprise owners with ongoing access to software updates, which may include:
When a WiFi Pineapple Enterprise product is purchased, it is automatically eligible for access to Hak5-provided software updates throughout the lifecycle of the product.
WiFi Pineapple Enterprise is self-classification reported as having mass market encryption commodities and software classified under ECCN 5A992.c using the symbol NLR and is only available to BIS recognized license exception ENC favorable treatment countries pursuant to US 15 CFR part 740 supplement 3. More information.
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