Support
†† Technical Support
For standard and educational editions, we encourage you to join our Forums where you can submit a question to the community. Technical support is provided by e-mail Monday-Friday except major holidays.
- Priority Support - valid for 1 year and up to 10 tickets.
* Extended Warranty
Extends the Hak5 limited warranty, which covers defects in material or workmanship of new Hak5 products, to 1 year from the date of original purchase.
** Express Replacement Service
Offers a replacement device for accidental damage and device damaged by any incident, from data loss to third party applications.
Export Compliance
WiFi Pineapple Enterprise is self-classification reported as having mass market encryption commodities and software classified under ECCN 5A992.c using the symbol NLR and is only available to BIS recognized license exception ENC favorable treatment countries pursuant to US 15 CFR part 740 supplement 3. More information.
Ordering Information
You can order the WiFi Pineapple Enterprise directly from Hak5. We accept major credit cards, debit cards, Paypal, Amazon, Google, and Apple payments.
After placing an order you will receive an order confirmation email, a receipt email including invoice, and a tracking information email once the order ships. Pentest customers will be contacted by our PtaaS partner, Cobalt.io shortly after purchase.
† Software Update Subscription
The WiFi Pineapple Enterprise software is updated by Hak5 on a regular basis. The Software Update Subscription program provides WiFi Pineapple Enterprise owners with ongoing access to software updates, which may include:
- Security updates to the base Linux operating system
Functional, feature and performance updates
Recently developed software patches
When a WiFi Pineapple Enterprise product is purchased, it is automatically eligible for access to Hak5-provided software updates throughout the lifecycle of the product.
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